1. About these terms
KIMO is the customer-facing brand of Prestige Kimo L.L.C, a women-only home-wellness provider in Dubai, United Arab Emirates. In these terms, “KIMO”, “we”, “us”, and “our” mean Prestige Kimo L.L.C.
By using our website, asking us to arrange a service, or accepting a booking, you agree to these terms and any transaction-specific written terms supplied before you commit to that service. If you do not agree, do not use the website or book a service.
A booking is accepted only when KIMO confirms it through our official WhatsApp channel or another channel that we expressly identify as official. An automated message or an inquiry from you does not by itself create a confirmed booking.
2. Women-only service and age requirement
KIMO accepts bookings only for women aged 18 or older. The person receiving the service must satisfy this requirement and must be legally able to agree to these terms. All client-facing KIMO treatments are delivered by female therapists.
We may refuse or stop a booking if the eligibility requirement is not met or if information supplied during booking is materially inaccurate.
3. Not medical advice or emergency care
Information on our website, social channels, or WhatsApp is general wellness information. It is not medical advice and is not tailored clinical guidance. Speak to an appropriately licensed healthcare professional about symptoms, injuries, pregnancy-related concerns, medicines, diagnoses, or whether a wellness service is suitable for you.
KIMO does not provide emergency services. For an emergency or an urgent health concern, contact the appropriate emergency or healthcare service immediately and do not wait for a response from KIMO.
4. Bookings and current service details
Our official WhatsApp channel is +971 52 552 5196. You must provide accurate contact, appointment, location, access, and suitability information and review the written booking confirmation carefully. Tell us promptly if any confirmed detail is incorrect.
Service details can change. Before you purchase or commit, KIMO will communicate the current treatment description, duration, availability, service-area conditions, package rules, validity, transferability, payment options, refund or booking-credit rules, surcharges, and promotional conditions through our official WhatsApp channel or another official written channel available to the KIMO operations team at that time.
The transaction-specific written confirmation controls those changeable commercial details for that booking. These published terms continue to govern the general relationship and do not remove any consumer right that applicable law does not permit us to exclude.
5. Payment, packages, and promotions
You must use an accepted payment method and comply with the payment timing communicated before you commit. A bank, payment processor, or communications provider may apply its own terms. KIMO is not responsible for charges independently imposed by your provider.
A package, offer, or promotion is also subject to the validity, eligibility, redemption, transfer, availability, and other conditions disclosed in writing before purchase or commitment. Ask our official WhatsApp channel for the current conditions. A promotion cannot be combined with another offer unless KIMO confirms that in writing.
6. Cancellation policy
The following schedule applies only when a client cancels. A cancellation is effective when KIMO receives it through our official WhatsApp channel:
- At least 12 hours before the scheduled start time: no cancellation fee.
- At least 6 but fewer than 12 hours before the scheduled start time: a fee equal to 50% of the booked appointment charge.
- Fewer than 6 hours before the scheduled start time: a fee equal to 100% of the booked appointment charge.
- No-show or no access: a fee equal to 100% of the booked appointment charge if the client does not attend or does not provide access at the confirmed place and time.
Where an eligible prepaid amount is to be returned, KIMO may provide a refund or booking credit according to the method operationally available to the KIMO operations team at that time. We will communicate the applicable method and processing details.
7. Rescheduling is separate
A genuine request to move an appointment is handled as a rescheduling request, not a cancellation. The cancellation-fee schedule in section 6 does not apply to a genuine rescheduling request.
Rescheduling is subject to current availability and the written conditions communicated through our official WhatsApp channel at that time. A requested change is not confirmed until KIMO accepts the new appointment details in writing.
8. If KIMO changes an appointment
We may need to delay, reschedule, shorten, or cancel an appointment because of therapist illness, travel conditions, building access, safety, equipment, operational requirements, or events outside our reasonable control. We will make reasonable efforts to notify you.
KIMO may substitute another suitably assigned female therapist. If KIMO cancels and cannot provide a reasonable replacement, we will address any affected eligible prepaid amount using an operationally available refund or booking-credit method, subject to mandatory law.
9. Health and treatment suitability
You must disclose information reasonably requested to assess and deliver the immediate booking safely. This may include pregnancy, allergies, recent surgery or procedures, relevant conditions, medicine-related concerns, contraindications, or previous adverse reactions. Tell us if this information changes before or during the appointment.
KIMO or the therapist may request medical clearance, modify a session, decline a service, or stop a session where reasonably considered necessary for safety. You must immediately tell the therapist and ask her to stop if you experience pain, dizziness, illness, shortness of breath, an unexpected reaction, or other concerning discomfort.
Our Privacy Policy explains how KIMO handles the limited suitability information used for the immediate booking.
10. Your home and conduct
You must provide a safe, clean, private, lawful, and reasonably accessible environment with sufficient space for the service. Tell us in advance about access restrictions, parking, stairs, pets, contagious illness, smoking, hazards, or any other condition that may affect safe or timely delivery.
Clients and anyone present must treat therapists and KIMO property respectfully. KIMO may refuse or stop a service in an unsafe, abusive, threatening, discriminatory, unlawful, unhygienic, sexually inappropriate, or otherwise unsuitable environment. A therapist is never required to remain where she reasonably feels unsafe.
11. Results and client responsibility
Wellness experiences and responses vary between individuals. KIMO does not guarantee a particular outcome, measurement, appearance, duration of benefit, or medical result. Any general reference to a possible benefit is not a promise that you will experience it.
You remain responsible for deciding whether to proceed, following reasonable preparation and aftercare guidance, and seeking licensed medical advice where appropriate.
12. Website information
We take reasonable care with website content but descriptions, availability, images, promotions, and other information may become outdated or contain an error. Ask our official WhatsApp channel for current details. For changeable commercial information, the written details supplied before your purchase or commitment take priority over older website or promotional material.
We may change, suspend, or withdraw website content or access for maintenance, security, business, or legal reasons. We do not promise uninterrupted or error-free access.
13. Intellectual property
The KIMO name, branding, website design, text, graphics, images, video, and other content are owned by or licensed to Prestige Kimo L.L.C and are protected by applicable intellectual property laws. You may view the website and retain a personal copy of these terms for lawful, non-commercial use. You may not copy, publish, sell, alter, scrape, or commercially exploit our content without prior written permission.
14. Third-party services and privacy
Our website may link to third-party services, including WhatsApp and payment providers. Those services are operated independently and have their own terms and privacy practices. KIMO is not responsible for third-party content or for a third party's independent acts.
Our Privacy Policy explains how Prestige Kimo L.L.C collects, uses, shares, protects, and deletes personal information in connection with the website and KIMO services.
15. Responsibility and mandatory rights
Each party is responsible for loss it causes in breach of these terms or applicable law. To the fullest extent permitted by law, KIMO is not responsible for indirect or consequential loss that was not reasonably foreseeable when the booking was accepted, or for loss caused by inaccurate or withheld client information, failure to follow reasonable safety guidance, a third-party service, or an event outside KIMO's reasonable control.
Nothing in these terms excludes or restricts liability, statutory warranties, consumer remedies, or any other right or responsibility that applicable law does not permit the parties to exclude or restrict.
16. Changes, severability, and waiver
We may update these terms prospectively when our services, operations, or legal obligations change. The updated version will be posted here with a new effective date. The terms and transaction-specific conditions supplied for an accepted booking continue to apply to that booking unless a change is required by law or you and KIMO agree otherwise in writing.
If a provision is found invalid or unenforceable, it will be limited or removed only to the extent necessary, and the remaining provisions will continue. A delay in enforcing a right is not a waiver of that right. These terms, the Privacy Policy, and the accepted written booking details form the complete agreement for the applicable service.
17. Governing law and courts
These terms and any non-contractual obligation arising from them are governed by the laws of the United Arab Emirates as applied in the Emirate of Dubai. The courts of Dubai have exclusive jurisdiction, subject always to any jurisdiction, consumer right, or remedy that applicable law does not permit the parties to exclude.
18. Questions and notices
Contact Prestige Kimo L.L.C at legal@kimoluxuryspa.com or through our official WhatsApp channel at +971 52 552 5196. A notice about a booking should identify the client and the relevant appointment sufficiently for us to act on it.