1. Who we are
KIMO is the customer-facing brand of Prestige Kimo L.L.C, a women-only home-wellness provider in Dubai, United Arab Emirates. Prestige Kimo L.L.C is responsible for the personal information described in this policy.
This policy covers kimowellness.com, its treatment menu, inquiries and bookings made through our official WhatsApp channel, appointment administration, payment and bookkeeping records, and optional marketing communications.
2. How we receive information
Our current website does not contain a booking or contact form. When you select a booking link, you leave our website and communicate with us through WhatsApp. You may also contact us by email or another channel that we expressly identify as official.
We do not intentionally use advertising cookies or behavioural-advertising trackers on the current website. Our hosting and security providers may still process ordinary technical information needed to deliver and protect the site, including an IP address, browser and device details, requested pages, timestamps, and diagnostic or security logs.
3. Information we may collect
- Identity and contact details: your name, telephone number, WhatsApp identifier, and email address if you provide one.
- Booking information: the service you ask about, preferred availability, appointment details, Dubai service address, access instructions, preferences, and our communications with you.
- Limited suitability information: information reasonably needed to decide whether a wellness session can be provided safely, such as pregnancy status, allergies, recent procedures, relevant health conditions, or contraindications.
- Transaction and administration information: payment status, refunds or credits, package administration, invoices, and records needed for accounting, complaints, or legal claims. We do not receive your full card details when a separate payment provider processes a payment.
- Marketing preferences: whether and when you opted in, opted out, or changed your communication preferences.
- Technical information: ordinary site-delivery, diagnostic, and security information processed by our hosting infrastructure.
4. Health information and photographs
We request only the limited health and treatment-suitability information reasonably necessary to assess and deliver the immediate booking. We do not build an ongoing medical, health, or wellness profile about you.
We delete health and treatment-suitability information after the appointment and do not keep an ongoing health or wellness profile, unless limited retention is required by law or needed for an active complaint, safety incident, or legal claim.
We do not take or retain treatment photographs or before-and-after photographs.
5. Why we use information
We use personal information only as reasonably necessary to:
- respond to your inquiry and take steps you request before booking;
- confirm, administer, reschedule, cancel, and deliver an appointment or package;
- assess whether a requested wellness service can be delivered safely;
- administer payments, refunds or credits, bookkeeping, fraud prevention, complaints, and legal or regulatory obligations;
- operate, secure, troubleshoot, and improve the website; and
- send promotions only after you have expressly agreed to receive them.
Depending on the circumstances, we process information with your consent, to take steps at your request or perform our agreement with you, to comply with law, or for legitimate operational and legal interests that do not override your rights.
If information is needed to assess whether a service can be provided safely and you choose not to provide it, we may be unable to accept or continue the appointment.
6. Marketing choices
You must explicitly opt in before KIMO sends you promotional or marketing messages. We keep a record of that choice where required. You may withdraw your consent at any time by using the unsubscribe method in a message or contacting us through our official WhatsApp channel or legal email address.
Opting out of marketing does not affect booking confirmations, appointment updates, safety messages, responses to your requests, or other communications needed to provide a service.
7. When information may be shared
We do not sell personal information.
We disclose only the information reasonably necessary for the relevant purpose. Recipients may include authorized KIMO personnel and the female therapist assigned to the booking; WhatsApp and Meta; website hosting, security, and communications providers; banking, payment, bookkeeping, or accounting providers used for the transaction; professional advisers; and courts, regulators, law-enforcement bodies, or other authorities where disclosure is required or permitted by law.
Service providers must handle information for the service they provide and are subject to their own legal and contractual obligations. We do not authorize them to use KIMO client information for unrelated purposes.
8. WhatsApp and international processing
WhatsApp is a third-party service operated by Meta. When you communicate through WhatsApp, Meta processes information under its own terms and privacy policy. Your messages and other information may be processed or stored outside the UAE. You should avoid sending information that is not needed for your inquiry or booking.
Website, communications, payment, and professional service providers may also process information in other countries. Where UAE law requires it, we use an available lawful basis and appropriate safeguards for international transfers, which may include your consent, contractual protections, or transfer to a jurisdiction recognized as providing adequate protection.
Removing information from KIMO's active records cannot remove copies retained independently by you or by a platform provider under its own terms.
9. How long we keep information
- Health and treatment-suitability information is handled as explained in section 4.
- Inquiry, booking, transaction, refund or credit, and accounting records are kept only as long as needed to administer the service, meet legal or accounting obligations, resolve a dispute, or establish or defend a claim.
- Marketing contact details are used while your consent remains active. After you opt out, we stop marketing and may keep only a minimal suppression record needed to honour your request.
- Technical logs are kept according to legitimate security and operational needs and the controls of the provider that operates the relevant infrastructure.
10. Security
We use proportionate organizational and technical measures intended to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure. Access is limited to people who need the information for an authorized purpose. No website, communications platform, or storage method can be guaranteed completely secure.
If we identify a personal-data breach, we will assess it and notify affected people and the competent authority where applicable law requires notification.
11. Your privacy rights
Subject to UAE law and any applicable exceptions, you may ask for information about how your data is processed; request access to or a copy of it; request portability where applicable; correct inaccurate or incomplete information; request erasure; restrict or object to processing; stop direct marketing; and withdraw consent without affecting processing already carried out lawfully.
KIMO does not currently make decisions about accepting or delivering a service solely by automated profiling. We may ask for information needed to verify your identity before acting on a rights request. Some information may need to be retained where the law, a regulator, or a protected legal claim requires it.
To exercise a right or raise a complaint, contact us using the details below. You may also submit a complaint to the competent UAE data-protection authority.
12. Third-party links
Our website links to third-party services, including WhatsApp. Their privacy practices are controlled by their operators, not by KIMO. Review the relevant third-party policy before submitting information through that service.
13. Changes to this policy
We may update this policy when our services, providers, or legal obligations change. The updated version will be posted here with a new effective date. Where a change materially affects an existing consent or requires a new choice, we will request that choice before relying on it.